The small print, in plain English.

Aurin is operated by Anna — sole proprietor (Norwegian ENK), operating as Aurin, in the European Economic Area (Kingdom of Norway).

The single working contact for refunds, support, privacy requests, complaints, and anything you read on this site is info@prulesoul.site. We answer within 5 working days — most things much sooner.

There is no ticketing system. There is no phone tree. A real person reads the inbox and replies.

Three kinds of access are sold on this site, each a digital product:

• Day Pass · 24h (€19) — one-off purchase. Twenty-four hours of one room. Nothing renews; the door closes at sunrise.
• Journey / Companion / Lantern — recurring monthly subscriptions (€29 / €49 / €69). You can cancel at any time from your account; the current paid month always finishes naturally.
• Voice top-ups — one-off prepaid minute packages (€11 / €24 / €49 / €109). They add to your existing minute balance and never replace it.

Payments are processed by Creem.io, our Merchant of Record. Your card details never touch this site. Creem issues the invoice and handles applicable VAT/MVA for your country. You can read Creem's terms at creem.io/legal/terms.

Access activates within seconds of a successful payment via a signed webhook from Creem. If activation ever stalls, write to info@prulesoul.site and we will resolve it manually within hours.

By using this site you agree to a short set of common- sense terms.

Acceptable use

• One account per person. You are responsible for keeping your sign-in private.
• Do not attempt to extract, scrape, resell, or republish the keeper conversations, voice recordings, letters, or audio without written permission.
• Do not use the keepers to generate hateful, sexual, violent, or illegal content. Polarstar Kids is strictly off-limits for adult content under any framing.
• If you spot a security issue, write to info@prulesoul.site — we treat responsible disclosure with respect, not lawyers.

Suspension

We reserve the right to suspend an account that breaks the rules above or that we reasonably believe is automated abuse. Suspension comes with a written explanation and a refund of any unused subscription period.

Changes

These terms can change as the house grows. Any change that affects an existing subscriber will be announced by email at least 30 days before it takes effect, and you can cancel before then with a full refund of the upcoming cycle.

Governing law

These terms are governed by the law of the Kingdom of Norway and the EEA consumer-rights framework. Nothing in these terms limits a right you have as an EU/EEA consumer.

Your EU withdrawal right (Directive 2011/83/EU)

As an EU consumer you have a 14-day right of withdrawal from any digital-content purchase made on this site. You do not need to give a reason.

Because digital content is delivered immediately, the checkout asks you to acknowledge that delivery starts at once. This is a legal pre-condition for selling digital goods inside the EU — it does not remove your refund right described below.

Our house promise (broader than the law requires)

• Day Pass — full refund within 24 hours if you have not actively used the room.
• Subscriptions — cancel anytime from your account. The current paid month finishes naturally; we do not pro-rate, and we do not charge the next month. If a charge happened and you did not intend it, we refund it on request.
• Voice top-ups — full refund of any unused minutes within 14 days of purchase. After 14 days, refunds are at our discretion but we are generous.

Two ways to ask for a refund:

• Through Creem — your receipt email has a refund link. It is handled in Creem's system.
• Directly to us — write to info@prulesoul.site from the email you used to buy. We refund through Creem and reply when it is done.

Refunds appear on your card within 5–10 working days depending on your bank. If something stalls, write to us — we chase Creem on your behalf.

We were careful when we built this site to ask for as little as possible. This section is the complete picture.

Data controller

The data controller for everything on this site is Anna — sole proprietor (Norwegian ENK), operating as Aurin. Contact: info@prulesoul.site.

What we collect, why, and the legal basis

• Account (email, name if given) — to let you sign in and to deliver what you bought. Legal basis: contract (GDPR Art. 6(1)(b)).
• Voice-minute ledger + conversation memory — to keep your room continuous from one session to the next. Legal basis: contract (Art. 6(1)(b)).
• Payment record (transaction ID, amount, SKU) — to fulfil the order and to keep VAT records. Legal basis: legal obligation (Art. 6(1)(c)) and contract.
• Hearth letters list (email) — to send the three opening letters and any future invitations. Legal basis: consent (Art. 6(1)(a)), withdrawable any time via the unsubscribe link.
• Support inbox (Reach Out form) — to reply to your question. Legal basis: legitimate interest in answering support requests (Art. 6(1)(f)).
• Anonymous visit counts (Plausible) — to know which pages help. No cookies, no cross-site tracking, no profiling. Legal basis: legitimate interest (Art. 6(1)(f)).

Processors

We use a small number of carefully chosen processors. Each has a signed Data Processing Agreement (DPA) on file:

• Creem.io

  Merchant of Record · subscription & one-shot payments · VAT/MVA compliance · European Union · GDPR DPA in place

  Their privacy policy →

• ElevenLabs Inc.

  Real-time voice synthesis (Conversational AI keepers) · United States · GDPR DPA in place

  Their privacy policy →

• Resend, Inc.

  Transactional email (refund notes, magic links, replies) · United States · GDPR DPA in place

  Their privacy policy →

• MongoDB Atlas (MongoDB, Inc.)

  Database — your account, intakes, voice-minute ledger · European Union (Frankfurt region)

  Their privacy policy →

• Emergent (hosting + AI text inference)

  Application hosting and LLM relay for the written keepers · European Union

  Their privacy policy →

• Plausible Analytics (Plausible Insights OÜ)

  Privacy-first, cookieless visitor counts · European Union (Estonia)

  Their privacy policy →

International transfers

Some processors (ElevenLabs, Resend) are established in the United States. Transfers to those providers are covered by Standard Contractual Clauses under GDPR Art. 46 and, where applicable, the EU–US Data Privacy Framework.

Retention

• Account + room memory — kept while your account is active; deleted within 30 days of account deletion.
• Payment record — kept for 5 years as required by Norwegian accounting law (Bokføringsloven §13).
• Email list — kept until you unsubscribe; then marked inactive and removed at the next quarterly clean-up.
• Support messages — kept for 24 months so we can answer follow-up questions.
• Plausible analytics — anonymous, aggregated, no individual record.

Your rights

Under EU GDPR you have the right to:

• access the data we hold about you (Art. 15)
• have it corrected (Art. 16)
• have it deleted — the right to be forgotten (Art. 17)
• receive it as a portable file (Art. 20)
• object to processing based on legitimate interest (Art. 21)
• lodge a complaint with a supervisory authority (Art. 77)

You can exercise the export and deletion rights directly from your account page. Or write to info@prulesoul.site from the address tied to the account. We reply within 5 working days.

This site uses strictly necessary cookies only, so we do not show a consent banner — the EU ePrivacy Directive allows essential cookies without consent.

• session_token — first-party, HttpOnly. Keeps you signed in for 30 days. Removed on sign-out or account deletion.
• aurin:kids:adult-confirmed:v1 — localStorage only, not a cookie. Records that an adult confirmed they are 18+ before opening Polarstar Kids. Cleared by clearing browser storage.

We do not use Google Analytics, the Meta pixel, advertising trackers, cross-site identifiers, or any third-party fingerprinting library. Visit counts come from Plausible, which is cookieless by design.

We aim to meet WCAG 2.1 Level AA across every public page. Where we fall short, we want to know — write to info@prulesoul.site.

What we have done

• Semantic HTML throughout (one h1 per page, sections labelled, lists marked up).
• Brass-on-cream contrast is tested at WCAG AA on every interactive element.
• Every keeper room offers three communication modes — voice, hybrid, and writing-only — so hearing or speech needs never block a conversation.
• aria-labels on every checkout button, status indicator, and modal.
• Keyboard navigation works on every CTA, age-gate, and voice control.

Known limitations

• A few decorative painted images carry alt="" on purpose because they are background atmosphere. The interactive zones on top of them have descriptive labels.
• Live voice transcripts are not yet captioned in real time — for accessibility we currently recommend hybrid mode (writing with the keeper's voice reply).

If something on this site blocks you, write to info@prulesoul.site. We treat accessibility bugs as bugs, not as nice-to-haves.

Polarstar Kids and the Aurin Storyteller are designed to be opened by an adult for a child. We are not a child- directed service in the legal sense (we do not advertise to children, we do not collect a child's identity). We still take this seriously:

• Every entry to Polarstar Kids asks a short, brand-consistent question to confirm an adult is present.
• We never ask a child for their name, address, school, or photo. The reading and listening experiences are anonymous to the child.
• Subscriptions are bought, owned, and cancelled by the parent. The child never sees a payment screen.
• No advertising is shown to anyone, anywhere on the site.
• No third-party analytics or tracker runs inside the kids surface.

Children's online safety in the EU is shaped by GDPR Art. 8 and the national age limits for information-society services. Where we are unsure, we choose the stricter interpretation.

Matrix Aurin is a quiet place to read, listen and reflect. It is built with care, but it is not a substitute for any of the following, and we want this to be plainly said:

• The keepers are AI — every conversation surface clearly says so.
• It is not therapy and not a replacement for a therapist or counsellor.
• It is not medical advice and not a replacement for a doctor.
• It is not crisis support. If you or someone near you is in danger, please contact your local emergency services or a recognised crisis line.
• It is not financial or legal advice.

The stories, audio, and reading rooms are written by people, augmented by AI keepers under human direction. Use your own judgement. Stop reading or listening if something does not feel right for you.

If you have a complaint we cannot resolve, you can:

• Use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
• Contact our supervisory authority for data protection — the Norwegian Data Protection Authority (Datatilsynet): https://www.datatilsynet.no/en/.

We would rather resolve it directly. info@prulesoul.site is the first stop.