Frequently asked
A short, honest FAQ.
The most common questions, answered slowly. If your question is not here, the Reach Out page sends a real message to a real person.
What this site is, in one line
A quiet room for noticing what is already shaping your life — built as structured reading, audio rooms and bedtime stories for families. Not a chatbot. Not therapy. Not medical care.
You pay only for what you use. No stored credits. Refund policy on the Legal · Responsibility page.
Access · sign-in
Memory · Transient & Eternal Thread
Rooms · what each one is for
Payments · refunds
Support · how to reach a human
Privacy · your work stays yours
Still need a human?
Write to us through Reach Out.
We do not auto-reply. We do not run a 24/7 AI helper. A real person reads what you send and answers within a few days.
Reach Out